● Last updated 08.09.2026

Terms & Conditions

These Terms and Conditions (“Terms”) govern access to and use of the planeed platform (“Platform”, “Service”) operated by planeed (“Company”, “we”, “us”, or “our”).

 

By accessing or using the Platform, you (“Customer”, “User”) agree to be bound by these Terms.

 

“Semantic Graph” means a structured representation of entities, topics and relationships generated or managed through the Platform.

 

1. Scope of Service

planeed provides a SaaS platform for creating, managing and publishing semantic brand architectures as structured Semantic Graphs.

 

The Platform may include:

  • Automated analysis of Customer-provided digital assets, such as websites, documents and other digital sources
  • Generation and management of Semantic Graphs, including topics, entities, subtopics and semantic relationships
  • Integration and management of Customer-provided data, including products, experts, claims, evidence and sources
  • Visualization, editing and approval workflows for Semantic Graphs
  • Publication of approved semantic data to planeed infrastructure and selected third-party platforms
  • Export, embedding and distribution capabilities for Customer-owned or third-party properties
  • Analytical and intelligence functionality relating to semantic structures, retrieval, visibility or related metrics, where included in the applicable plan

The specific functionality available to the Customer depends on the selected plan and applicable commercial terms.

Disclaimer: planeed does not guarantee specific performance outcomes, including improvements in AI visibility, search rankings, discoverability, traffic, conversions, acceptance by third-party platforms or other commercial results.

 

2. Account and Access

To use the Platform, the Customer must:

  • Be legally capable of entering into binding agreements
  • Provide accurate and complete registration information
  • Maintain the confidentiality of account credentials
  • Ensure that persons accessing the Platform through the Customer’s account are authorized to do so

The Customer is responsible for all activities conducted under its account and for maintaining the security of its access credentials.

 

The Customer must notify planeed without undue delay of any unauthorized access or suspected compromise of its account.

 

3. Customer Data

3.1 Ownership

The Customer retains all rights, title and interest in:

  • Input data provided to the Platform
  • Customer-provided content
  • Approved semantic graph content created from or based on Customer data

Nothing in these Terms transfers ownership of Customer Content to planeed.

 

3.2 License Grant

By using the Service, the Customer grants planeed a worldwide, non-exclusive, royalty-free license to:

  • Process, analyze and transform Customer-provided data
  • Generate, store and host Semantic Graph structures
  • Operate and provide the Platform and its functionality
  • Publish approved semantic data to selected third-party platforms as instructed or authorized by the Customer

This license is limited to what is reasonably necessary to provide, maintain, secure and improve the Service.

 

3.3 Customer Responsibility

The Customer represents and warrants that:

  • It has all necessary rights, licenses and permissions to submit and process the relevant data
  • The submitted content does not infringe third-party rights
  • The submitted content does not violate applicable laws
  • The Customer has fulfilled any applicable information and consent requirements relating to personal data submitted to the Platform

planeed is not responsible for the legality, accuracy, completeness or reliability of Customer-provided content.

 

4. Semantic Processing Disclaimer

The Customer acknowledges that the Platform generates Semantic Graphs using automated and semi-automated processes, including classification, entity extraction, semantic analysis and relationship modeling.

 

Such outputs may:

  • Contain inaccuracies, omissions or misclassifications
  • Reflect probabilistic or heuristic interpretations rather than factual certainty
  • Change over time as models, algorithms, sources or data inputs change

The Platform does not establish objective truth or independently verified knowledge. It provides structured representations based on available inputs and processing methods.

 

planeed does not guarantee the correctness, completeness, consistency or reliability of any semantic structure generated by the Platform.

 

The Customer is responsible for reviewing and approving semantic content before publication where such approval functionality is provided.

 

5. Publication to Third-Party Platforms

Upon Customer approval or authorization, semantic graph data may be published to third-party platforms, including open knowledge bases, websites, digital properties and other semantic data ecosystems.

 

The Customer acknowledges that:

  • Third-party platforms may interpret, transform, enrich or modify the data
  • Published data may be combined with external datasets beyond planeed’s control
  • Automated systems, including AI models, may derive conclusions, associations or inferences from published data
  • Third-party platforms may change their technical requirements, policies or availability at any time

planeed does not control and is not responsible for:

  • How third parties interpret or use published data
  • Conclusions, associations or representations generated by external systems
  • Changes made by third-party platforms
  • Reputational, commercial or informational impacts resulting from third-party interpretation or use

Published data may remain publicly accessible and may persist independently of the Platform after publication or termination of the Customer’s account.

 

6. Semantic Reliance and Interpretation

The Customer acknowledges that Semantic Graphs represent structured relationships between entities and concepts that may be interpreted by humans or automated systems in ways not intended by the Customer or planeed.

 

The Customer agrees that:

  • Semantic Graphs may imply associations, hierarchies or relevance that are subject to interpretation
  • Third-party systems, including AI models, may generate outputs, conclusions or recommendations based on such structures
  • Such outputs may differ from the Customer’s intended messaging or positioning

The Customer is solely responsible for:

  • Reviewing and validating Semantic Graphs before publication
  • Assessing the potential implications of publishing Semantic Graphs
  • Monitoring the external use and interpretation of published semantic data

planeed shall not be liable for reliance placed on Semantic Graphs by the Customer or any third party, except to the extent liability cannot legally be excluded.

 

7. Acceptable Use

Use of the Platform must comply with applicable laws and the planeed Acceptable Use Policy (“AUP”).

 

The Customer must not use the Platform to:

  • Conduct unlawful activities
  • Submit content that infringes third-party rights
  • Submit malicious or harmful content
  • Mislead, impersonate or defraud third parties
  • Circumvent technical or security measures
  • Interfere with the operation or security of the Platform
  • Use the Platform in a manner that violates applicable third-party platform policies

planeed may restrict or suspend access where reasonably necessary to prevent abuse, security risks or violations of these Terms or the AUP.

 

8. Intellectual Property

8.1 planeed Technology

All rights, title and interest in and to the Platform and planeed technology remain exclusively with planeed or its licensors, including:

  • Software
  • Algorithms
  • Ontologies
  • Data models
  • System architecture
  • Interfaces
  • Platform functionality
  • Documentation
  • Proprietary methods and processes

Nothing in these Terms grants the Customer ownership of planeed technology.

 

8.2 Customer Content and Graphs

The Customer retains ownership of:

  • Submitted input data
  • Customer-provided content
  • Approved semantic graph content

 

8.3 Derived Structures and Generalized Learnings

planeed may use generalized, anonymized or aggregated information derived from use of the Platform to:

  • Improve the Platform
  • Improve algorithms and models
  • Improve ontologies and semantic structures
  • Develop new functionality
  • Analyze general usage patterns and performance

planeed will not intentionally use Customer-identifiable information for these purposes in a manner that identifies the Customer without appropriate authorization or legal basis.

 

8.4 Customer License to Use Graphs

Subject to these Terms and payment of applicable fees, the Customer is granted a non-exclusive license to use, publish and distribute its approved Semantic Graph content.

 

This license survives termination solely to the extent necessary for the Customer to continue using or distributing Customer-owned approved graph content independently of the Platform.

 

9. Data Protection

planeed processes personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), where applicable.

 

Where required, the processing of personal data on behalf of the Customer is governed by a separate Data Processing Agreement (“DPA”).

 

The Customer is responsible for ensuring that personal data submitted to the Platform may lawfully be processed by planeed for the purposes described in these Terms and the applicable DPA.

 

10. Service Availability

planeed aims to provide a reliable and continuously available Service.

 

Availability, support levels and applicable service commitments may be governed by a separate Service Level Agreement (“SLA”) where agreed with the Customer.

 

Unless otherwise agreed in an applicable SLA, planeed does not guarantee uninterrupted or error-free availability.

 

Scheduled maintenance, emergency maintenance, third-party service failures, internet or infrastructure failures, and force majeure events are excluded from any applicable availability commitments.

 

11. Fees, Billing and Subscription

11.1 Plans and Fees

The Platform is offered through different subscription plans and optional one-time packages.

 

The applicable plans, functionality, usage allowances and fees are displayed on the planeed pricing page or otherwise presented to the Customer at the time of purchase or contract conclusion.

 

The applicable fees, billing frequency and commercial terms for a Customer are those presented to and accepted by the Customer at the time of purchase or otherwise agreed in writing.

 

The pricing page does not form a guarantee that particular plans, prices or packages will remain available indefinitely.

 

11.2 Subscription Term

Knowledge and other subscription-based plans are provided for a defined contractual term.

 

Unless otherwise agreed in writing, the subscription has a minimum contractual term of twelve (12) months for annual billing and six (6) months for monthly billing.

 

Where offered, the Customer may choose between monthly and annual billing.

 

The selected billing frequency determines the payment schedule but does not change the minimum contractual term.

 

Annual billing is charged in advance for the applicable annual period.

 

Monthly billing is charged at the beginning of each monthly billing period during the minimum contractual term.

 

Following the minimum contractual term, the subscription renews for successive periods unless terminated in accordance with these Terms and the applicable notice period communicated at the time of purchase or otherwise agreed with the Customer.

 

11.3 Monthly Growth

Certain subscription plans include a monthly allowance of Semantic Elements for Knowledge Graph growth.

 

“Semantic Elements” are individual semantic entities or elements that form part of the Customer’s Knowledge Graph, such as Products, Experts, Claims, Evidence, Topics and other supported entity types.

 

The applicable Monthly Growth allowance depends on the selected plan.

 

Where the Customer selects a Growth plan, the selected Growth allowance replaces the standard allowance included in the Knowledge plan. It does not constitute an additional allowance.

 

For example, a Growth 30 plan provides a total monthly allowance of 30 Semantic Elements, not 3 plus 30 Semantic Elements.

 

Unused Monthly Growth does not roll over to subsequent billing periods and expires at the end of the applicable billing period.

 

Monthly Growth is not a transferable monetary balance and has no cash value.

 

11.4 Boost

Boost packages are one-time purchases that provide additional Semantic Elements beyond the Customer’s applicable recurring Monthly Growth allowance.

 

Boost packages are not recurring subscriptions and do not automatically renew.

 

The applicable quantity, price, validity period and other conditions of a Boost package are displayed to the Customer at the time of purchase.

 

Unless otherwise stated at the time of purchase, unused Boost does not convert into Monthly Growth and has no cash value.

 

11.5 Payment

Subscription fees are charged according to the selected billing frequency.

 

One-time purchases, including Boost packages, are charged at the time of purchase unless otherwise agreed.

 

The Customer is responsible for maintaining valid payment information and ensuring that applicable fees can be collected when due.

 

If a payment cannot be collected, planeed may request an alternative payment method and, where legally permitted, restrict access to paid functionality until outstanding amounts have been paid.

 

11.6 Taxes

Unless otherwise stated, applicable fees are exclusive of taxes, including VAT or comparable sales taxes.

 

Applicable taxes will be charged in accordance with applicable law.

 

The Customer is responsible for providing accurate billing and tax information, including any applicable VAT or tax identification number.

 

11.7 Price Changes

planeed may change prices for future subscription periods.

 

Price changes will not affect fees already paid for a committed contractual period.

 

Where required by applicable law, planeed will provide advance notice of material price changes and inform the Customer of any applicable termination rights.

 

11.8 Plan Changes

Where plan changes are offered, upgrades or downgrades may be subject to the applicable commercial and billing rules displayed at the time of the change.

 

Changing a plan does not automatically extend or restart the Customer’s minimum contractual term unless expressly agreed.

 

A change from Knowledge to a Growth plan changes the applicable Monthly Growth allowance as described in Section 11.3.

 

11. Disclaimer of Warranties

The Platform is provided “as is” and “as available.”

 

planeed expressly disclaims all warranties, including:

  • Fitness for a particular purpose 
  • Merchantability 
  • Non-infringement 

No guarantees are made regarding:

  • Accuracy of generated Semantic Graphs 
  • Acceptance by third-party platforms 
  • Measurable improvements in AI visibility or digital performance 

 

12. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

 

planeed does not warrant that the Platform will:

  • Be uninterrupted or error-free
  • Produce accurate or complete semantic structures
  • Produce specific AI visibility or search results
  • Result in increased rankings, traffic, conversions or revenue
  • Be accepted by third-party platforms
  • Remain compatible with third-party platforms or technologies indefinitely

No guarantees are made regarding:

  • Accuracy of generated Semantic Graphs
  • Completeness of semantic relationships
  • Acceptance by third-party platforms
  • Measurable improvements in AI visibility
  • Search engine rankings
  • Digital performance or commercial outcomes

Nothing in these Terms excludes mandatory statutory rights or warranties that cannot legally be excluded.

 

13. Limitation of Liability

13.1 Exclusion of Indirect Damages

To the maximum extent permitted by applicable law, planeed shall not be liable for indirect, incidental, special or consequential damages, including:

  • Loss of revenue or profits
  • Loss of business opportunities
  • Loss of anticipated savings
  • Loss of data, except where caused by planeed’s failure to comply with applicable contractual obligations
  • Reputational damage
  • Loss of AI performance or search visibility

 

13.2 Semantic and Publishing Risks

To the maximum extent permitted by applicable law, planeed shall not be liable for:

  • Incorrect semantic classification or relationships
  • Consequences of Customer-approved published Semantic Graphs
  • Third-party platform modifications or interpretations
  • Downstream use of graph data by AI systems
  • Inferred meanings or relationships derived from Semantic Graphs
  • Automated reasoning or decision-making by AI systems
  • Indirect associations created through integration with external datasets

 

13.3 Liability Cap

To the maximum extent permitted by applicable law, planeed’s total aggregate liability arising out of or in connection with the Service shall not exceed the total fees actually paid by the Customer to planeed during the twelve (12) or six (6) months preceding the event giving rise to the claim.

 

13.4 Exceptions

Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law, including liability for:

  • Intentional misconduct
  • Gross negligence, where applicable
  • Death or personal injury
  • Mandatory statutory liability

 

14. Indemnification

To the extent permitted by applicable law, the Customer shall indemnify and hold planeed harmless against third-party claims, damages, liabilities and reasonable costs arising from:

  • Customer-provided content
  • Unlawful or misleading Customer-provided data
  • Infringement of third-party rights by Customer Content
  • Customer’s violation of applicable laws
  • Customer’s misuse of the Platform

This obligation does not apply to the extent that a claim results from planeed’s own breach of these Terms or applicable law.

 

15. Termination

15.1 Termination by Customer

The Customer may terminate the subscription in accordance with the applicable minimum contractual term and notice period communicated at the time of purchase or otherwise agreed with planeed.

 

Termination during a minimum contractual term does not automatically entitle the Customer to a refund of fees already paid or relieve the Customer of payment obligations for the committed contractual period, except where otherwise required by applicable law or expressly agreed.

 

15.2 Termination by planeed

planeed may terminate the agreement for material breach by the Customer where the breach is not remedied within a reasonable period after written notice, where remediation is possible.

 

planeed may suspend or terminate access immediately where reasonably necessary to address serious security risks, unlawful use, fraud or other circumstances where continued access would create material risk to planeed, other customers or third parties.

 

15.3 Termination for Cause

Either party may terminate the agreement with immediate effect in the event of a material breach by the other party that is not remedied within a reasonable period after written notice, where remediation is possible.

 

15.4 Effect of Termination

Upon termination or expiry of the subscription:

  • Access to paid Platform functionality may be restricted or discontinued
  • Unused Monthly Growth expires
  • Unused Boost is subject to the applicable validity and expiration terms
  • Customer data will be handled in accordance with planeed’s applicable data retention and deletion policies
  • Previously published semantic data may remain accessible on third-party platforms
  • Any outstanding payment obligations remain due

Termination of the subscription does not transfer ownership of planeed technology to the Customer.

 

16. Changes to Terms

planeed may modify these Terms where reasonably necessary to reflect changes to the Platform, legal requirements, security requirements, business operations or other legitimate interests.

 

Material changes will be communicated to Customers in an appropriate manner where required by applicable law.

 

Where legally required, the Customer will be given the opportunity to terminate the affected agreement before material changes become effective.

 

The version of the Terms applicable to the Customer will be the version effective at the time of contract conclusion or the subsequently valid version accepted or otherwise applicable under applicable law.

 

17. Governing Law and Jurisdiction

These Terms are governed by the laws of Germany, excluding conflict-of-law provisions and, where legally applicable, the United Nations Convention on Contracts for the International Sale of Goods (CISG).

 

Where legally permissible, disputes arising from or in connection with these Terms shall be subject to the jurisdiction of the courts of Munich, Germany.

 

Mandatory statutory jurisdiction provisions remain unaffected.

 

18. Contact

For questions regarding these Terms:

 

Sabri & Liebl GbR – planeed
Munich, Germany

 

Email: hello@planeed-app.com

 

End of Terms and Conditions